Refund Policy

Last updated: January 10, 2026

✅ Paddle Handles All Refunds

As our Merchant of Record, Paddle.com processes all refunds directly. You don't need to worry about refund logistics—Paddle's customer service team manages everything, including fraud protection, chargeback handling, and payment returns.

14-Day Money-Back Guarantee

We want you to be completely satisfied with Kaiki Studio. If you're not happy with your purchase, you're eligible for a full refund within 14 days of your initial subscription.

Eligibility for Refunds

You are eligible for a refund if:

  • You request a refund within 14 days of your initial purchase
  • You are a first-time subscriber
  • You have not previously received a refund for Kaiki Studio

How to Request a Refund

To request a refund:

  1. Email us at hello@kaiki.studio
  2. Include your account email and reason for refund (optional)
  3. Our team will process your request within 3-5 business days

🛡️ Paddle Handles Everything

Our order process is conducted by our online reseller Paddle.com. Paddle is the Merchant of Record, which means they process all payments, refunds, and customer service inquiries. Paddle's team handles refund requests, fraud protection, and chargebacks—you contact them directly for any payment issues.

Refund Processing

  • Refunds are processed to the original payment method
  • Processing time: 5-10 business days depending on your bank
  • Upon refund, your subscription will be cancelled immediately
  • You will lose access to premium features

Non-Refundable Items

The following are not eligible for refunds:

  • Purchases made more than 14 days ago
  • Subscription renewals (you may cancel before renewal)
  • Promotional or discounted purchases (unless stated otherwise)

Cancellation Policy

You can cancel your subscription at any time:

  • Access your account settings to cancel
  • Your subscription will remain active until the end of the billing period
  • No prorated refunds for unused time (after 14-day window)

Contact Us

If you have questions about refunds:

Email: hello@kaiki.studio

We aim to respond within 2-3 business days.